Last updated: 18.02.2026
At Mountain Products, we aim to deliver your order quickly, safely, and reliably. This Shipping Policy explains how orders are processed, shipped, and delivered.
1. Processing Time
Orders are typically processed within 1 business day after payment has been received.
- Orders placed on weekends or public holidays are processed on the next business day.
- During busy periods, processing times may be slightly extended.
You will receive a confirmation email once your order has been shipped.
2. Delivery Time
We aim to deliver orders within 48 hours after dispatch in most cases.
Please note:
- Delivery times are estimates and may vary depending on location, courier performance, or unforeseen circumstances.
- Remote areas or international destinations may require additional delivery time.
3. Shipping Locations
We ship from within the European Union. Available shipping destinations and costs are displayed during checkout.
If your country is not listed, please contact us before placing an order.
4. Shipping Costs
Shipping fees are calculated at checkout based on your delivery location and selected shipping method. Any applicable taxes or duties will be shown before payment is completed.
5. Order Tracking
When available, tracking information will be sent to you via email once your order has been dispatched. Delivery updates are provided directly by the shipping carrier.
6. Incorrect Address Information
Customers are responsible for providing accurate shipping details.
- Mountain Products is not responsible for delays or lost packages caused by incorrect or incomplete addresses.
- If you notice an error in your address, contact us immediately after placing your order.
7. Delays and Delivery Issues
While we strive to deliver within 48 hours, delays may occur due to:
- Weather conditions
- Customs procedures
- Courier disruptions
- High seasonal demand
If your order has not arrived within a reasonable timeframe, please contact our support team.
8. Damaged or Lost Packages
If your order arrives damaged or appears lost:
- Contact us within 48 hours of delivery.
- Provide your order number and, if possible, photos of the packaging or product.
We will work with the shipping provider to resolve the issue as quickly as possible.
9. Contact
For any shipping-related questions, please contact:
Mountain Products
Email: info@mountainproducts.com